Refund Policy

Last Updated: [Insert Date]

Thank you for shopping at [Your Website Name]. We strive to provide high-quality medical supplies and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

• Items must be returned within [insert time frame] of the delivery date.
• Products must be unused, in their original packaging, and in the same condition as received.
• Certain medical supplies (such as personal hygiene items, sterile products, or perishable goods) may not be eligible for returns due to health and safety regulations.
• Proof of purchase, such as an order number or receipt, is required to process any refund request.

2. Return Process

• To initiate a return, please contact our customer service team at [Your Contact Email] or call [Your Contact Number] to request a Return Authorization (RA) number.
• Clearly label the package with the RA number and ship it to the return address provided by our team.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item sent).
• We recommend using a trackable shipping service to ensure the safe arrival of your return.

3. Refund Processing

• Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within [insert time frame].
• If approved, you will receive a confirmation email with details of the refund transaction.
• Shipping costs are non-refundable unless the return is due to an error on our part.
• If the refund is delayed beyond the stated processing time, please contact your bank or payment provider for further assistance.

4. Exchanges

• If you received a defective or damaged product, you may request an exchange instead of a refund. Please contact us within [insert time frame] to arrange an exchange.
• Exchanges are subject to product availability. If the requested item is out of stock, we will provide a refund or an alternative solution.

5. Non-Returnable Items

• Opened or used medical supplies.
• Custom or special order items.
• Items labeled as “final sale” or “non-returnable” at the time of purchase.
• Products that have been tampered with or modified in any way.

6. Partial Refunds

• In some cases, only partial refunds may be granted (e.g., if an item is returned in a condition that is not considered new but still eligible for a refund).
• If a product is missing components or has been used, a partial refund may be applied based on the extent of usage or damage.

7. Late or Missing Refunds

• If you haven’t received a refund within the stated processing time, first check your bank account again.
• Then, contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
• If you have done all of this and still have not received your refund, please contact us at [Your Contact Email].

8. Contact Us

If you have any questions about our refund policy, please reach out to our support team at:

• Email: [Your Contact Email]
• Phone: [Your Contact Number]
• Address: [Your Business Address]

We appreciate your business and are committed to ensuring a smooth shopping experience!